Pax Customer Support

Age Verification

What forms of ID can I use to verify my age?

If we are not able to verify your age during checkout, your order will be placed on hold and you will be asked to upload your ID.

Acceptable forms of ID

  • Passports
  • Driver’s Licenses
  • Identification card, such as a Non Driver ID card issued by DMV
  • Military IDs that include DOB
  • Firearm License
  • Nevada Tribal Identification Card

Unacceptable forms of ID

  • Non-Government Issued IDs
  • Birth Certificates
  • Social Security Cards
  • Medical Marijuana Cards
  • City issued ID cards (e.g. New York City ID card)
  • Quebec Health Insurance Card
  • Health Insurance Cards

Ensure photos are clear and legible. Unclear or expired submissions can lead to delays or denial. No photocopies, original documents only.

PAX Labs reserves the right to cancel an order at any time, at our discretion.

How long will it take to verify my age?

If we’re able to verify your age during checkout, your order will process and ship within 24 hours, Monday-Friday. In some cases, you may be asked to upload a Government Issued Photo ID (see acceptable forms of ID) , while your order is placed on hold. Once this step is complete, your ID will be manually reviewed. If accepted, your order will ship within 24-48 hours Monday-Friday. Successful age verification will ensure timely processing and shipment of your order.

Why do I have to verify my age?

We are committed to keeping our products out of the hands of minors.

Why am I being asked to upload my ID?

We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by Veratad to complete a public records search, only reporting back whether or not you are of age to purchase our products. If our system cannot immediately verify your age based on this check, you will be required to upload a photo I.D.

Your order will temporarily be placed on hold until our compliance team can review your I.D and order information.

Ensure photos are clear and legible. Unclear or expired submissions can lead to delays or denial. No photocopies, original documents only.

What If I do not complete the Age Verification Process?

If your order is on hold for age verification, and you do not provide ID, your order will remain open and will be canceled after 30 days. During this time, any funds held for the order will be a pending authorization and can be released by your bank.

What happens if I fail Age Verification?

If we are not able to verify your age after you’ve uploaded an ID, your account will be locked. If you would like to attempt another order, you will need to provide a different email address.