Explanation of Privacy Updates

It’s our mission to help you have the best possible cannabis experience, so we’re developing some innovative new features to make that happen. To that end, we updated our Privacy Policy on December 15, 2020 and—in the spirit of transparency—wanted to share more about how we are collecting and using your data, and your options to manage your privacy.

You can read our updated Privacy Policy here, but first we want to make a few things really clear:

• We will only collect your Usage Data if you opt-in to share in the PAX app. Period.

• If you share your data, we will use it for insight and analysis, issue diagnosis, customer support, promotion of our products and improved, personalized user experiences. 

• We will not sell your personal data to other companies.

Here’s the summary of key recent changes: 

Changes due to new products: new features and products give us the ability to understand location and usage information like puffs, temperature, dosage, remaining oil and more, so we can improve and deliver more personalized experiences and even help you to find a PAX device that you have lost or misplaced.

Control over your information: in addition to requiring that you opt-in to share your Usage Data through the PAX app, you’re in control of what we do with it and can always request we delete it, provide you with access to it, or explain how we’re using it. Contact privacy@pax.com for more information.

Clarity on the data we collect: we track different information across our website, devices and app, which can get confusing. Section 3 of the Privacy Policy explains this in detail, so you have a much clearer sense of what you are sharing with PAX.

International privacy protection: our policy complies with international privacy laws, including the California Consumer Privacy Act, Canada’s Personal Information Protection and Electronic Documents Act and Europe’s General Data Protection Regulation, to make sure you benefit from the most protective privacy laws on the books. 

We take your privacy very seriously. If you have any questions, please contact us at privacy@pax.com

Enjoy your PAX experience!