PAX CUSTOMER SUPPORT

The PAX screen is actually a solid plate with a screen-like pattern; no actual holes. The design allows for maximum heat transfer and channels vapor around the scalloped edges as you draw on the device.

Correct placement of the screen will greatly impact the quality of vapor.

• First, always be sure the oven is cool before removing the screen.
• Hold your PAX so that the oven is facing up towards you.
• Place one corner of the screen in the end of the oven furthest away from the vapor path's opening.
• Lay the other end in loosely so it sits high above the opening to the vapor path.
• Press firmly down in the center of the screen, so that it curves in the middle.
• The screen should lock right in place.
• After inserting, flip your PAX over and tap the sides. If the screen stays put then you're good to go!

Absolutely.

• While your PAX is charging, or whenever else is convenient, soak the oven screen (and mouthpiece) in isopropyl alcohol. This will save you some elbow grease as time does the work for you!
• Afterwards, ensure the screen is free of accumulated buildup, particularly around the edges where vapor is channeled.

The oven screen for PAX is an industry-unique design that channels vapor around its scalloped edges, so you’ll want to keep it clean.

• Soaking the screen in isopropyl alcohol is an effortless way to let time do the cleaning for you.
• The PAX Pros recommend tossing the mouthpiece in at the same time.
• Soak both pieces while you clean the body of the device or overnight once a month.
• Use a paper towel or cloth to wipe down the screen. Feel free to give it some elbow grease – just avoid bending it.
• Don’t fret about discoloration on the screen. So long as the edges are clear, staining on the stainless steel plate will not impact performance.

If you prefer to start fresh, we offer a 3-pack of screens in our webstore.

Read more on: Pax Screen Tips

If you’re having trouble removing the oven screen with a pipe cleaner, there is likely some buildup that is keeping it locked in place.

• Place PAX on a flat surface, mouthpiece side down, with the oven lid removed and the oven facing up.
• Generously soak a Q-tip in Isopropyl Alcohol or PAX Mouthpiece Lubricant.
• Carefully use the Q-tip to wipe around the edges of the screen while it’s still in the oven.
• The Isopropyl Alcohol and lubricant will be effective at dissolving the buildup that’s keeping your screen locked in place.
• Let the small amounts of liquid sit on the screen, in the oven for a minimum 30 minutes.
• Once you’re done soaking the screen, use a dry Q-tip to remove the remaining Isopropyl Alcohol or lubricant and dislodged buildup.
• After that a pipe cleaner should easily pop out your oven screen.

Regular maintenance should help prevent this kind situation, but should the screen still refuse to budge, please contact PAX Support for more troubleshooting and help.

*PAX is an electronic device, so please be extra careful when using liquids during cleaning. Moisture damage is not covered under the 10 Year Ltd Warranty.