Shipping Policies and Practices

Your order will be shipped in discreet packaging with no visible logos.

If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact our support team here.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

No, not if you have received your tracking information by email. All orders placed before noon, PT will ship same day. Orders placed after noon PT will ship the next business day.

Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.

All provinces and territories, except for Nova Scotia due to current legislation.