Shipping Policies and Practices

Device Availability By Province

Select your province:
Based on your selection:

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pax-3 Image
PAX 3
Complete Kit
Device Only

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pax-2 Image
PAX 2

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era-pro Image
Era Pro

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era-life Image
Era Life

Frequently Asked Questions

What packaging will my order be delivered in?
Your order will be shipped in discreet packaging with no visible logos.
What if my parcel is damaged?
If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact our support team here.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Can I change my delivery address after my order has been shipped?
No, not if you have received your tracking information by email. All orders placed before noon, PT will ship same day. Orders placed after noon PT will ship the next business day.
Can I track my order?
Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.
Where do you deliver?
All provinces and territories, except for Nova Scotia due to current legislation.